ChooseOutdoorKitchens.com reserves the right to cancel products to any customer for any reason at any time. The customer's sole remedy in such cases will be the full refund of any funds our store has collected in reference to the cancelled products and/or services.

You may cancel your order, for any reason, and receive a full refund provided your order has not been added to the shipping queue or shipped by either ourselves or the distributor. Typically, most orders are sent to the distributor the same day they are received. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped or added to the shipping queue by either us or the distributor the item cannot be returned. In some cases a custom, special order item may be non-returnable and/or non-cancelable. In the case where items get damaged in shipping, DirectToHomeAppliances.com will exchange the damaged item with a new item.

Typical delivery time for OutDoor Kitchen items is between 5 - 21 business days, this is subject to change at any time

Delivery Time:

Cal-Flame: 4 to 6 weeks

Cal-Flame RUSH(%3 charge): 2 weeks

Fire Magic: 4 to 6 weeks

Fire Magic RUSH: none